“The Salesforce Platform helps us save millions of dollars each year.”
Salesforce helps Sprint connect with customers
Reps can quickly identify the best opportunities with Data.com, part of the Sales Cloud, driving new leads and reducing the time to close enterprise deals by 25%. And, a fully-integrated configure-price-quote system helps Sprint's sales teams quickly build complex pricing models using up-to-date account information.
Customer visibility is enhanced by Chatter, which helps reps share and information and collaborate on deals so they can address customer needs quickly and provide consistently great service. Chatter groups with as many as 3,000 members ensure that everyone stays up-to-date on the information needed to get their jobs done. "In a social world, it's important that everyone can access the information they need when they need it," explains Eide. "Chatter helps us do that."
Salesforce also helps Sprint's corporate sales teams connect with the front lines in its 1,100+ retail stores and 800+ dealer locations. Using a custom Internet portal, retail staff can easily share business leads with sales, and no leads get dropped. In the future, retail personnel will be able to collaborate with customer service professionals to solve customer issues on the spot. "Social brings everyone in our company together to help customers," says Eide.