Self-Service Pricing

Get help, access account information, or collaborate with other customers.

Choose the right edition for your business needs.

Start by selecting your Service Cloud edition. Some editions already include Self-Service functionality right out of the box. For the others, you can easily add Self-Service at these price points.

Customer Community

Connect customers with communities, portals, and more.

$2/login or $5/member
USD (billed annually)
  • Authenticated Portal
  • Customer Community

Customer Community+

Deliver complex portals with advanced connection features.

$6/login or $15/member
USD (billed annually)
  • Authenticated Portal
  • Customer Community
  • Advanced Sharing and Administration

Compare editions and top features.

Customer Community

$ 2/login or $5/member

user/month

Customer Community Plus

$ 6/login or $15/member

user/month

Digital Experience Management

Customer Service and Account Portal Template

Knowledge

Case Management

Lightning Flow Automation

Service Catalog

Roles and Advanced Sharing

Delegated Administration

Customizable Reports and Dashboards

Customer Community

$ 2/login or $5/member

user/month

Customer Community Plus

$ 6/login or $15/member

user/month

Experience Builder

Site Templates

Experience Workspaces

Salesforce Content Management System

Audience Targeting

Customer Community

$ 2/login or $5/member

user/month

Customer Community Plus

$ 6/login or $15/member

user/month

Service Objects

Standard Objects

Accounts and Contacts

Knowledge (Read-Only)

Customizable Reports and Dashboards

Customer Community

$ 2/login or $5/member

user/month

Customer Community Plus

$ 6/login or $15/member

user/month

Files

Chatter

Topics and Recommendations

Customer Community

$ 2/login or $5/member

user/month

Customer Community Plus

$ 6/login or $15/member

user/month

Advanced Sharing

Customer Identity Access Management

Customer Community

$ 2/login or $5/member

user/month

Customer Community Plus

$ 6/login or $15/member

user/month

Custom Objects

10 10

Data Storage

2MB/member or 1MB/login

API Calls/Day

200/member or 10/login

Next, choose the Success Plan right for you.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Explore self-guided resources.

  • Online learning to upskill teams
  • Global Trailhead community

Premier Success Plan

Fast track your success now with easy and expert guidance.
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximize ROI with proactive, personalized expertise
  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximize ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realize the full potential of your Salesforce investment.

FAQs

There are two user licenses that can be purchased for Salesforce Self-Service. The Customer Community license costs $2/login or $5/member USD per month. The Customer Community+ license costs $6/login or $15/member USD per month.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

Selecting member is best when there is a known user count or frequent users of a Community. Selecting login is best when there is an unknown user count or infrequent users of a Community.