Get ready for an information-packed day of learning and networking. Hear insights from Salesforce executives and executives from other enterprise companies about driving innovation and success. Find out how other Trailblazers, partners, and product experts use Salesforce to connect to their customers in a whole new way.

8:00 a.m.–5:00 p.m.

Registration and Customer Success Expo

8:15 a.m.–9:45 a.m.


10:00 a.m.–11:30 a.m.

Keynote: "A Celebration of Trailblazers" with Sarah Franklin, EVP & GM of Trailhead

11:15 a.m.–12:00 p.m.

Refreshment Break in the Customer Success Expo

11:30 a.m.–4:50 p.m.


4:00 p.m. - 5:00 p.m.

Networking Reception and Customer Success Expo

* All sessions are first come, first served.

Keynote speaker


Sarah Franklin, EVP and GM of Trailhead and Developer Relations, Salesforce

In her role, Sarah leads Salesforce’s developer and education initiatives focusing on democratizing both technology and education. She is passionate about empowering everyone to pursue successful careers in technology and bridging the skills and equality gaps by making technology and learning accessible to all.  

Throughout her career, Sarah was often one of the only women on her team. Witnessing the incredible inequality of women and minorities in STEM careers first-hand inspired her to help spark the Trailblazer movement by launching Trailhead--Salesforce’s gamified online learning platform. With Trailhead she has seen people transform their careers from hair dressers, salsa dance instructors and factory workers to successful technologists. She is proud to work with the best and the brightest to change the face of the technology industry.

Sarah’s career has spanned large enterprises to scrappy startups. She specializes in bringing emerging technologies and trends to market and has a unique blend of technical expertise and business acumen. She is proud to have worked at Salesforce for 10 years now.

Sarah holds a dual degree of Chemical Engineering and Biochemistry from Virginia Polytechnic Institute & State University.


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