In this 9 minute "webinine", part 1 of a 3 part series, Jay Baer, customer experience extraordinaire, shares how Canadian companies are winning with a customer-centric approach. Learn in a few minutes how to align your organization to put your customers first in every decision, every day. 

Like this webinine? Make sure to tune into the others in this series by clicking the playlist on the top left: 

- Part #2: The 8 Ways Front Line Team Members Can Delight (or Disappoint) Customers 
- Part #3: The 5 Ways Technology Gets You a Seat on the Customer Experience Train