Join us at the Sheraton Vancouver Wall Centre on October 11, for the Salesforce Basecamp event, and see how other Customer Trailblazers and innovative companies in your area are deploying apps for their employees, partners, and customers — lightning fast.
Salesforce and service leaders from companies like yours, are coming together at this exclusive event to discuss how leading service organizations are driving success. This is your chance to network and exchange ideas with top executives and industry thought leaders. Finally, hear from Customer Service Guru, Robert Spector, co-author of "The Nordstrom Way to Customer Experience Excellence". Robert inspires organizations around the world to become the Nordstrom of their industry.
|1:30 - 2:00pm
||Registration, Expo and Networking
|2:00 - 2:45pm
||Keynote: Transforming the Customer Experience
|2:45 - 3:15pm
|3:15 - 3:30pm
|3:30 - 4:15pm
||Robert Spector: The Nordstrom Way to Customer Experience Excellence
|4:15 - 5:00pm
||Expo and Networking
Robert Spector is a best-selling author, international speaker, and customer service expert. Based in Seattle, he has helped companies create their customer service experiences for over 30 years.
Robert is recognized worldwide as the ultimate authority on customer service and the Nordstrom Way. He is the author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company.
Robert believes that the elements of world – class customer service are the same, whether they come from Spector’s Meat Market (his family’s mom & pop store), Nordstrom, or Amazon.com, the subject of his international bestseller Amazon.com: Get Big Fast.
He has contributed articles to publications nationwide, including The New York Times, The Wall Street Journal, Sports Illustrated, and National Lampoon. He has been a guest expert on countless national and local television, radio, and internet programs, and is quoted in publications throughout the world.
A graduate of Franklin & Marshall College, Robert teaches retail leadership at the University of Washington School of Business, drawing from the work he’s done on Seattle – based giants including Nordstrom, Amazon.com, Starbucks and Costco.