Reimagine Customer Loyalty: Enhancing Experiences Beyond Points
The way businesses interact with their customers and partners has fundamentally changed. With the rise of digital and a new focus on experiences, building customer loyalty has become increasingly challenging. Customer loyalty can no longer be driven with points and rewards and loyalty programs of the past aren’t doing enough to engage customers. In fact, most consumers are active in fewer than 50% of programs they’re members of.
It’s time to reimagine loyalty.
Join Salesforce and Accenture as we discuss the future of customer loyalty and how Loyalty Management empowers businesses to create intelligent, differentiated engagements that grow relationships and increase Customer Lifetime Value.
- Natasha Janic, Loyalty Management PMM, Salesforce
- Rob Garf, VP & GM Retail, Salesforce
- Dave Unipan,Customer Strategy and Loyalty Lead, Accenture