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How to Maximize Every Customer Service Interaction using Analytics & AI

Featured Speakers:

  • Susan Emerson - SVP, Global GTM, AI and Analytics, Salesforce
  • Sam Ennis - Lead Tableau CRM Solution Engineer, Salesforce
  • Wayne MacNeil - Senior Analytics Specialist, Salesforce

Service agents play a critical role in your organization. They’re on the front lines engaging with your customers every day, turning frowns upside down to keep satisfaction high. Why not equip them with the insights they need to make the most of every customer interaction?

Check on this on-demand webinar where we discuss how Tableau CRM can help your service organization to:

  • Boost agent productivity: combine disparate service data and embed insights directly within Service Cloud records to reduce swivel chair and customer hold times
  • Reduce customer churn: use Tableau CRM to predict the likelihood of customer churn and then proactively engage at-risk customers
  • Grow revenue via up-sell and cross-sell: turn your service center into a meaningful source of revenue by empowering agents to make the right offer at the right time with prescriptive recommendations

 

Access the webinar now.

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