Shopper expectations of both online and in-store buying experiences have changed. Retailers must be agile and savvy to respond to the changing needs and behaviours of consumers or risk falling behind.
Read the Forrester Consulting TEI report commissioned by Salesforce to see the benefits of Salesforce for Retail and how to:
- Generate revenue from customer loyalty
- Automate processes
- Save costs of legacy tech stacks
- Improve omni-channel revenue with flexible fulfillment options