Connected through mobile access and empowered by choice, customers today expect their retail experience to be effortless. Retailers have to focus on delivering not just great customer service but a seamless customer experience.
Read the free e-book "The Next Retail Shift: Five Ways Retail Customers Are Changing and How You Can Use Customer Service to Capitalize." Discover how cloud-based customer service solutions can help you:
Keep the customer experience consistent across channels
Use social media to nurture customer interactions
Empower your employees to serve customers in real time