Salesforce

Connected Shopper Report

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Connected Shopper Report

Find out what percent of the shopping purchase takes place before customers walk in the store, and why 88% of customers surveyed avoid stores during the holidays. This survey examines current attitudes, habits, and use of technology of shoppers to find out how technology is changing the shopping experience — and accelerating the pace of innovation in retail.

Download this report for more retail insights such as:

  • What motivates the trillion-dollar Millennial shopper
  • How to create connected shopping experiences that target new purchase trends
  • How to supercharge your employees to make the most out of every customer interaction
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It’s no secret that technology has changed the shopping experience — but what is surprising is the pace of innovation in retail. Salesforce surveyed shoppers to find out more about their current attitudes, habits and use of technology — such as what percent of the shopping purchase takes place before customers walk in the store and why 88% of customers surveyed avoid stores during the holidays.

Download this report to learn the following:

  • What motivates the trillion-dollar Millennial shopper
  • How to create connected shopping experiences that target new purchase trends
  • How to supercharge your employees to make the most out of every customer interaction
 
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