Small and Medium Business Trends Report

Get insights from 2,000+ small business owners and leaders.

 

Sign up now and get the report.

Please complete all fields.
Enter your first name
Enter your last name
Please enter your title
Enter a valid email address
Enter a valid phone number
Choose a valid country
By registering I confirm that I have read and agree to the Privacy Statement.
 
 
 

Insights from 2,000+ business owners and leaders worldwide

 

Technology is rapidly changing, and SMBs need to stay on top of what's new. Learn about:

  • Top technologies for attracting new customers.
  • Which technologies are most likely to be used by growing businesses.
  • How SMBs are using or planning to use AI.

Small and medium businesses have a lot to consider when allocating their technology budgets. Learn more about:

  • Challenges to SMBs when adopting new technologies.
  • Obstacles to meeting customer expectations.
  • The benefits of adopting a CRM system.

Every SMB leader has a unique story. Learn more about how age and gender influence these stories:

  • Reasons for starting a business.
  • Top characteristics for running a successful company.
  • Challenges for growth over the next two year.
 

High-performing service teams are:

 
 

31%

SAY CRM IS THE TOP PRIORITY OF THEIR TECHNOLOGY BUDGET

 

60%

OF SMB LEADERS SEEK TO GROW THEIR BUSINESS

 

23%

SAY SALES IS THE MOST CRUCIAL ROLE TO SUCCESS

 

43%

SAY SOCIAL MEDIA IS THE TOP TACTIC TO ATTRACT NEW CUSTOMERS

 

Let's talk about how the world's #1 service platform can help grow your business.

Talk to an expert: 1-800-667-6389