Activision: A social customer service ROI story.

Questions? Call us at 1-800-667-6389.
Activision: A social customer service ROI story

Activision integrated Salesforce Social Studio (formerly Radian6) with its Service Cloud deployment to create a more modern way to support their customers on the channels where they often prefer to communicate. In the process they unlocked 378% ROI.

Here are some of the ways that Service Cloud helped:

  • Handled the global scale of their enterprise;
  • Routed cases to the appropriate team member(s);
  • Identified trending topics for timelier responses;
  • Established best practices; and
  • Helped define and implement reporting and dashboards.

The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform gives Activision multichannel agility for an extremely tech-savvy and demanding audience. Read the Nucleus Research report to see how.

Sign up today and get our free white paper.
Sign up today and get our free white paper.
Sign up today and get our free white paper.
Please complete all fields.
Please complete all fields.
Please complete all fields.
cutout
  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Please enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  • *
    Choose a valid country
  • *
    Enter your province/state
  •     Yes, I would like to receive marketing communications regarding salesforce.com products, services, and events. I can unsubscribe at a later time.
  •  Please read and agree to Salesforce's privacy statement.   By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement.
 
TRUSTe

Salesforce.com does not share, sell, rent, or trade personally identifiable information with third parties for promotional purposes. Privacy Policy & Security Statement