The city of Elgin, IL, deployed Service Cloud to streamline the functioning of 19 departments within the city government. Elgin wanted to create a 311 system for non-emergency requests that would associate requests with the appropriate contacts. In so doing they unlocked a return on investment of 120%.
Here are some of the ways that Service Cloud helped:
Provided a complete view of customer interactions
Increased employee productivity;
Increased manager productivity;
Improved interdepartmental communication; and
Supported the functioning of 19 departments.
The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility. Read the Nucleus Research report to see how.