“We’ve made it mandatory to be available to customers online 24 hours a day. With the help of Salesforce.”
Viktor van der WijkDirectory of Digital Marketing, KLM
With Salesforce we can track cases by service location, by account, or by service rep and we can do a whole level of reporting that we weren't able to do before.
David KatzDirector of Service, National Accounts, Terminix
“We knew we were going to grow rapidly, and we needed tools to support our dealers, sales teams and service teams and put our customers first." "It's the heartbeat of our business.”
Cathy MacDonaldEVP, Xplornet
“…by 2016, as more applications are built in a cloud-based model, and EU and Asian data centers are deployed by the vendors, SaaS will emerge as a critical selection factor in all geographies and all levels of process complexity of the CRM CEC.”
2015 Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz and Jim Davies, April 27, 2015