Salesforce

Flexera Software:
A customer service
ROI story.

Questions? Call us at 1-800-667-6389.
FLEXERA SOFTWARE: A CUSTOMER SERVICE ROI STORY

Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support processes and provide greater visibility across customer relationships. In the process they’ve also unlocked an annual ROI of 100%.

Here are some of the ways Service Cloud helped:

  • Provided a single view of customer interactions;
  • Offered clients new self-service options;
  • Allowed for more efficient use of IT resources;
  • Increased support engineer and manager productivity; and
  • Improved customer satisfaction.

The key to delivering the industry-leading service starts with having the right platform in place. Salesforce.com is the enterprise cloud-computing leader. Even for Flexera, the global leader in software installation tools for Windows developers, a SaaS solution for customer service was the right move. Read the Nucleus Research to see how replacing legacy on-premises systems was not only a move toward greater agility, but also a move toward greater profitability.

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Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support processes and provide greater visibility across customer relationships. In the process they’ve also unlocked an annual ROI of 100%.

Here are some of the ways Service Cloud helped:

  • Provided a single view of customer interactions;
  • Offered clients new self-service options;
  • Allowed for more efficient use of IT resources;
  • Increased support engineer and manager productivity; and
  • Improved customer satisfaction.

The key to delivering the industry-leading service starts with having the right platform in place. Salesforce.com is the enterprise cloud-computing leader. Even for Flexera, the global leader in software installation tools for Windows developers, a SaaS solution for customer service was the right move. Read the Nucleus Research to see how replacing legacy on-premises systems was not only a move toward greater agility, but also a move toward greater profitability.

 
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