Scale customer service with Einstein AI.

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Einstein for Service makes AI easy to use because it's built right into Service Cloud, your service channels, and your CRM data.


Deliver more intelligent, satisfying self-service.

  • Help customers resolve top, routine issues with Einstein Bots — Salesforce customer service chatbots that can take action like checking claims status using natural language processing on real-time channels
  • Combine your business rules and predictive models to surface the right offer at the right time in any self-service experience for every customer with Einstein Next Best Action

Give service reps the information they need, fast.

  • Save your agents time by using AI to analyze incoming cases and predict case fields for any language with Einstein Case Classification
  • Save agents even more time by automating the initial case triage process. Automatically apply predictions and then route cases to the right agents with Einstein Case Routing

Deploy Einstein AI rapidly and configure it easily.

  • Einstein is simple to set up, train, and deploy with native Salesforce UI and intuitive controls
  • Create CRM-connected customer service chatbots and AI-powered decision strategies connected to business process, back-end systems, and digital channels with clicks, not code

The reality in business today is that you cannot afford to have a digital experience that doesn’t allow customers self-service access.”

John Thrailkill | Executive Vice President of Technology | The Container Store