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The 6 Ways Frontline Team Members can Delight (or Disappoint) Customers

Regardless of how much your organization has invested financially and operationally in customer experience, your front line team has the minute-by-minute opportunity to underscore (or undercut) those efforts.

Fundamentally, your organization is writing cheques that only your front line team members can cash for your customers. They are the living embodiment of your customer experience commitments.

Find out how the best companies in Canada are working with their frontline teams to exceed customer expectations over again. This relevant and example-filled Webinar will be well worth your time and requires just NINEminutes.

Join Salesforce Canada and Jay Baer, founder of Convince & Convert and best-selling author for this special, rapid-fire session that will inspire you to work with your front lines to keep customers smiling.

Jay Baer, Founder of Convince & Convert and Best Selling-Author

Jay Baer is a New York Times best-selling author and President of Convince & Convert, a consulting firm that helps the world's most iconic brands like The United Nations, Nike, and 3M use technology to win new customers, and keep the customers they've already earned.
 

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