Why Service is so Critical to Sales
Matt Dixon: Chief Product & Research Officer, Tethr,Customer Experience Expert, Researcher & Best Selling Author
It is common for companies to under-invest in customer service because of an assumption: the people who use the product and call in for support aren't the people who sign the contract. This assumption couldn't be further from reality. When considering a contract renewal, a decision-maker looks first for evaluation from the people using that product to do their jobs―the very people reaching out to service when they need help. See why your customer service team should be considered as strategic to your business as any other team. Learn how vital service is to any successful sales process.
Join Salesforce and Matt Dixon, Chief Product & Research Officer and best-selling author of “The Challenger Sale” and “The Effortless Experience” for this special 15-minute session that will show you how to effectively embrace the digital service revolution.