Streamline the way customer service is delivered by using visual, point-and-click tools to design and deploy automated processes.
Design entire processes on Salesforce with a point-and-click interface that you can use to create and update records, log calls, send emails, integrate with third-party systems, and more.
Create a great customer service experience from self-service to the contact center by linking Lightning Components with processes designed in Salesforce.
Automate your business request approval process. Specify a sequence of steps that are required to approve a record, including whom to ask and what to do at each point of the process.
Guide service agents and customers through processes with dynamic screens that adapt as they move through each step of the process.
You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.