Make it easy for your customers — and your company — to find the answers they need, fast.

Deliver consistent answers.
Maximize agent productivity.
Help customers help themselves, fast.
Streamline your knowledge-management process.
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Knowledge Base Software and Knowledge Management by Service Cloud
Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves with easy access to knowledge base articles, FAQ, and the collective wisdom of the community. Learn more about our knowledge management solution from Service Cloud.