Marketing Cloud, Trailhead...
Embed real-time support on your website and in your apps with Chat.
Don’t lose customers over confusion or questions. Support your customers and prospects while they’re still on your site or in your app with real-time, live chat software.
Get personalized, real-time help online or in your apps.
Start personalized live chats, in-app or online, with your customers based on how they're using your site. Deliver chat around the globe with multilingual support. And scale your customer support with AI-powered chatbots that help answer routine asks.
Connect your agents and increase productivity.
By connecting each live chat with a complete customer profile for context, agents can move quickly using customer chat sneak peek, keyboard shortcuts, and prewritten messages. Plus, routing chats to the right agents is easy.
Improve your team, improve your customer service.
Get the most out of your team by coaching agents in real time with private messages. You can also monitor their queues, balance workloads, tap into metrics, and use instant messaging sessions. That’s the power of Chat.
