Save your agents time using a powerful, connected workspace.

The key to a better customer experience is a better agent experience. Equip your team with an omni-channel console, built-in productivity tools, automation, AI, and a unified view of every case detail and customer interaction.

Boost agent productivity with intelligent tools and automation.

Automate routine tasks and help agents solve cases faster with contextual business processes. Prepopulate case fields and deliver AI-powered next-step recommendations right in the agent workspace. Enable case-swarming and cross-functional collaboration directly in the agent workspace using Quip.

Personalize every conversation using a 360-degree view of each customer.

Tailor your support to match each customer. Get a complete view of your customer by connecting data across departments and back-end systems into one space for your agents. And solve cases faster by providing context for each support case, like the articles a customer reads on self-service portals.

Customize the console view for every agent, use case, and channel.

Help agents solve cases more easily by putting the information they need front and center on a personalizable workspace. Easily build a custom page layout for any use case with drag-and-drop UI and prebuilt or custom components.
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New video — go inside our Customer Success Center to see how our agents achieve a >9.0 CSAT with the Lightning Service Console.

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