Turn every customer service connection into a great customer experience.

Now customers can have personalized support right in your app or website.

With embedded service, your app and website becomes a customer’s personalized mobile service center.

Deliver 1-to-1 service right where your customers are.

Embed service in your customer experience. With cases, chat, and Self-Service Knowledge, you can connect with customers no matter where they are in their journey. Allow customers to engage with your company when they need it, and where they need it.

Integrate service effortlessly.

No complex integration required. Setting up embedded service functionality in your apps is as easy as copy and paste. With the embedded service software development kit (SDK) you can snap service channels into your existing native app to create a cohesive and connected customer experience.

Provide the best answer the first time.

Get answers quickly with embedded service. Surface relevant knowledge articles and information based on where the customer is in your app or website. Embedded service provides an intelligent customer experience that allows customers to get information quickly and efficiently.

Deliver a seamless experience everywhere.

From your web page to mobile apps, for customers on the move embedded service allows you to connect with them at every touchpoint. So you can deliver a consistent brand experience at every interaction, and your customers will always know it’s you.

Embed industry-leading service features into your app or webpage.



Let your customers quickly browse or search for contextually relevant articles and FAQ answers on their own by integrating a knowledge base on webpages and mobile apps.


Provide personalized, real-time help to customers via text chat. Agents can seamlessly escalate the session to video chat whenever needed to resolve the issue.

Cases (Case Management)

Track and manage all case interactions right within the app, including configurable case publishing, case feed, and case list view.

Start a free trial of the world’s #1 service solution. No credit card required. No software to install.


Customer Service Management Software and Technology from Salesforce