DISCOVER INNOVATIONS THAT HUMANIZE CUSTOMER INTERACTIONS. LEARN MORE >
 
 

Earn lifelong customers with efficient, connected service.

Earn lifelong customers with efficient, connected service.

Boost customer loyalty through AI-powered workflows and automation. Provide connected personalized service across every touchpoint. Get to the heart of service with the world’s #1 customer service software.
 

When work flows, satisfaction grows.

Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.
 
 
 
 

See for yourself.

See how Service Cloud and Slack work together to deliver white glove support.
 
 

What’s new with Service Cloud?

 
 
Blog

10 Steps to Empowering Customer Service Agents

 
Salesforce+

Transform the Customer Experience

 
Summer ’22 Product Release

Resolve service incidents faster with new features.

 
 

Make every customer feel understood.

Strengthen your customer relationships by adding that personal touch with help from Service Cloud. You’ll be able to:

  • Support customer interactions on any channel 
  • Automate business processes with intelligent workflows
  • Uplevel call center management with smart productivity tools
  • Get shared, actionable insight into every customer interaction
  • Drive revenue and upsell easier with the power of AI

Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.

 
 

Philippe Hammond, Digital Offer Director, Premier Tech

 
 
 

Foster deeper connections with digital service.

Wondering how to meet customer expectations every time, from anywhere? It happens naturally with Service Cloud.

Now you can:

  • Engage with customers on their favorite channels
  • Put all your digital interactions in one place
  • Serve customers faster with automated workflows
  • Scale support with AI-powered chatbots

Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.

 
 

Ekta Chopra, Chief Digital Officer, e.l.f.

 
 

Get to the heart of connected field service.

Empower your teams to deliver a connected field service experience from the contact center to the field with the #1 scheduling tool that allows you to:

  • Safely complete jobs on the first in-person or virtual visit
  • Get jobs done faster with step-by-step guided flows
  • Automatically schedule the right person for the right jobs
  • Access data online and offline with the field service app

Your field service team can make customer engagement stronger than ever using Appointment Assistant. Give customers all the info they need in real time, like when their mobile worker will arrive, who to expect, and how long the appointment might take.

 
 

Rick Rudachyk, Customer Experience Manager at AGI

 
 

Yes, service is changing. 7,000+ global service pros told us how.

Read the fourth edition of the State of Service report to learn about the trends shaping the industry.
 

See how companies are elevating customer service management with Service Cloud.

 
 

Pricing

Start small or support your entire enterprise today. Find the best solution for your customers, whatever your business.

 

Essentials

Small business CRM for up to 10 users
$ 25
USD/user/month*
(billed annually)

Professional

Complete service CRM for teams of any size
$ 75
USD/user/month*
(billed annually)

Enterprise

MOST POPULAR
Customizable CRM for comprehensive service
$ 150
USD/user/month*
(billed annually)

Unlimited

Unlimited CRM power
$ 300
USD/user/month*
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
 
 
 

Start a free trial of the world’s #1 service solution. No credit card required. No software to install.

 
 

Customer Service Software & Customer Support by Service Cloud