Make customers happy with the CRM support solution they expect.

Out-of-the-box service solution for up to 5 users
$ 25
USD/user/month*†
(billed annually)
MOST POPULAR
Complete service CRM for teams of any size
$ 75
USD/user/month*†
(billed annually)
Customizable CRM for comprehensive service
$ 150
USD/user/month*†
(billed annually)
Unlimited CRM power
$ 300
USD/user/month*†
(billed annually)
 
 
+ EXPAND ALL - COLLAPSE ALL
ALL FEATURES
SOME FEATURES
NOT INCLUDED
$
ADDITIONAL COST
Lightning Essentials
$ 25
USD/user/month*†
Lightning Professional
$ 75
USD/user/month*†
Lightning Enterprise
$ 150
USD/user/month*†
Lightning Unlimited
$ 300
USD/user/month*†
Chatter
 
Salesforce Mobile App
 
Files
 
Topics and Recommendations
 
Case auto-assignment
 
Web and email case capture
 
Case email auto-response
 
Case escalation rules and queues
 
Service Console app
 
1
Advanced case management
 
 
Omni-channel routing (basic)
 
Omni-channel Supervisor
 
Knowledge (read-only)
 
Knowledge (read-write)
 
$
$
Case Milestone Tracker
 
CTI integration
 
Orders management
 
Lead-contact account management
 
Service contracts and entitlements
 
Mobile Messaging (LiveMessage)
 
 
$
$
Snap-Ins for Live Agent chat
 
 
$
Snap-Ins for Live Video chat
 
 
$
$
Social Customer Service starter pack
 
Social customer service pro
 
$
$
$
Community Starter
 
 
Customer Community
 
 
$
$
Customer Account Portal
 
 
$
$
Work order management
 
Asset management and product tracking
 
Field Service Dispatch
 
 
$
$
Field Service Technician
 
 
$
$
Field Service Contractor Management
 
 
$
$
Advanced reporting features
 
 
Customizable reports and dashboards
 
Service Analytics
 
 
$
$
Opportunity tracking
 
Task Management, Activity feed
 
Offline access
 
 
Email integration with Outlook
 
Google Apps integration
 
Integration via web service API
 
$
Developer Pro Sandbox
 
$
$
Developer Sandbox
 
Full Sandbox
 
 
$
1
Partial Sandbox
 
 
1
1
Process Builder (processes per org)
 
5
Custom profiles and page layouts
 
Lightning App Builder
 
Salesforce Identity
 
 
Unlimited custom applications
 
Workflow and approval automation
 
 
AppExchange app integration
 
Email templates
 
Record types (per object)
 
3
Roles and Permissions
 
10
Data Storage per user
 
File Storage per user
 
Unlimited online training
 
$
$
Standard Success plan
 
Online case submission (two-day response)
 
Access to Premier Success resources
 
$
$
24/7 toll-free support
 
$
$
Developer Support
 
$
$
Configuration services
 
$
$
Access to Accelerators
 
$
$
 
 

* All per user products require an annual contract.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.

† Canadian pricing available upon request