featured resource

Service Cloud Lightning Solution Overview and Demo

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E-books

 
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e-book

25 Tips and Tricks for Amazing Customer Service
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E-book

Best Practices for Transforming the Customer Experience with Field Service
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e-book

"The New Age of Service" by Mike Milburn, SVP & GM of Service Cloud
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Datasheets

 
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Datasheet

Service Cloud Datasheet: Selecting the Right Edition for Your Business
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Datasheet

Salesforce Lightning Console Datasheet
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Datasheet

Service Cloud Lightning Snap-Ins Datasheet
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Reports and White Papers

 
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Report

2017 Magic Quadrant for the CRM Customer Engagement Center
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Report

State of Service Report: Service Insights from 2,600+ Industry Leaders
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report

Flexera Software: A Customer Service ROI Story
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Videos

 
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Video

Discover Service Cloud Lightning
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Video

Esteban Kolsky Discusses 3 Key Developments in Customer Service
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Video

How the Philadelphia Eagles Transformed the Fan Experience
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Demos

 
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Demo

Lightning Service Console: Feature Demo
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Demo

Field Service Lightning: Feature Demo
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demo

Introducing conversational customer service messaging with LiveMessage
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More Resources

 
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Video

Myth Crushers #1: Salesforce is For Selling, Not Service
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White paper

Enabling Service Reps to Deliver Tailored Service — Without the Risk
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Infographic

Infographic: The State of Field Service in the Connected World
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