featured resource
Service Cloud Lightning Solution Overview and Demo
E-books
e-book
25 Tips and Tricks for Amazing Customer Service
E-book
Best Practices for Transforming the Customer Experience with Field Service
e-book
"The New Age of Service" by Mike Milburn, SVP & GM of Service Cloud
Datasheets
Datasheet
Service Cloud Datasheet: Selecting the Right Edition for Your Business
Datasheet
Salesforce Lightning Console Datasheet
Datasheet
Service Cloud Lightning Snap-Ins Datasheet
Reports and White Papers
Report
2017 Magic Quadrant for the CRM Customer Engagement Center
Report
State of Service Report: Service Insights from 2,600+ Industry Leaders
report
Flexera Software: A Customer Service ROI Story
Videos
Video
Discover Service Cloud Lightning
Video
Esteban Kolsky Discusses 3 Key Developments in Customer Service
Video
How the Philadelphia Eagles Transformed the Fan Experience
Demos
Demo
Lightning Service Console: Feature Demo
Demo
Field Service Lightning: Feature Demo
demo
Introducing conversational customer service messaging with LiveMessage
More Resources
Video
Myth Crushers #1: Salesforce is For Selling, Not Service
White paper
Enabling Service Reps to Deliver Tailored Service — Without the Risk
Infographic
Infographic: The State of Field Service in the Connected World
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