Free up your IT staff to focus on your employees and get them the answers they need quickly.

Close tickets faster with a comprehensive view of each case, automated help, self-service websites, and more. 

Help employees solve their own IT problems.

Empower every employee to resolve common IT issues on their own time with a custom self-service portal. Get access to IT ticket status, instructions on installing updates, device provisioning, and more.

Make your IT team more productive with the right tech.

Save your support team time by intelligently triaging cases and prefilling case fields. Ensure accuracy and compliance with automation that ensures your support team is working on the right processes and completing all the required steps.

Connect your employees to answers on any channel.

Easily automate common requests like password requests. Embed AI-powered chatbots in digital channels, like chat and messaging to scale support and provide personalized service.

Make it easier for managers to oversee your IT department.

Arm IT service managers with a real-time operational view, prebuilt dashboards, and predictive service KPIs.

Fix hardware early.

Identify problems with your hardware from IoT signals before it breaks and dispatch the right person to fix it.

Keep employees up to date on IT policies.

Easily create online learning modules that explain new policies or updates, then share them out to your entire company.

Extend the power of Salesforce with prebuilt IT apps, ITIL best practices, and more.


See how you can streamline employee service for HR and IT.