Live Agent

Engage your customers and prospects online in real time. Deliver answers quickly, and say hello to your future customers.

Chat 1:1 instantly from any device.

  • Personalised, real-time help online.

    Initiate a personalised live chat, based on how a customer or prospect is engaging with your site. Even better, with multilingual support you can deliver the same great enterprise chat support around the globe.

  • Connected agents, higher productivity.

    By connecting each live chat with the complete customer profile, answers can be delivered both in context and with an eye toward the overall customer experience. Chats can be quickly routed to the right subject matter experts. And agents can provide answers faster with a sneak peek to customer chat and keyboard shortcuts to pre-written messages.

  • Build a smarter team.

    With Live Agent, you can coach agents in real-time with private messages. You can also monitor agent queues to balance workloads and maximise productivity. But beyond that, you can tap into metrics on the full history of an agent’s performance and instant message sessions. Your team will be working faster and smarter.


See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.


Questions? Our reps have answers. 1-800-667-6389

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