Service Wave Analytics inspires smarter managers, more productive agents, and happier customers.

Introducing the app that unlocks your customer service data.

  • Get seamless integration.

    Native integration with Service Cloud means you can instantly populate dashboards with relevant service data and embed them in the Lightning Service Console so your agents can make more informed decisions. Get up and running right away for quicker ROI, and enjoy the speed, scale, and security you already count on from Salesforce.

  • Centralize your KPIs.

    Now service managers can see critical KPIs like CSAT, average handle time, and first call resolution in one place — so they can coach the best team and enhance channel optimization. Service agents get a 360-degree customer view to ensure smarter service and peer benchmarking so they can measure their efforts.

  • Instantly take action.

    With Service Wave, agents and managers can open and close cases from the point of insight, and do it on any device — without shifting between disconnected analytics tools. So they can quickly create tasks, update records, and collaborate for faster resolutions and happier customers.


The first analytics app for Service Cloud customers.

Introducing Service Wave Analytics — the app that offers a complete view of critical KPIs for service managers and agents. Track team efficiency, optimize channel performance, and use historical analysis to build the best team and ensure great customer service.


See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.


Questions? Our reps have answers. 1-800-667-6389

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