The Magic Quadrant reflects the slow emergence of globally scalable consumer-facing customer support applications in a multitenant cloud model.
In today’s world, customers expect every service experience with your company to be one thing: effortless. With these new expectations, companies need the right technology and processes in place to deliver first-rate customer service.
Companies know that good customer experiences are important: 60% of companies aim to differentiate themselves based on the experiences that they deliver.1 Yet many companies today are battling the ongoing economic pressures of a slow recovery after a prolonged global recession. Most companies balance the cost of doing business with customer satisfaction.
The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.