Fin resolves 76% of customer queries on average, including complex ones that take up your team’s time today. Fin is fast to deploy and easy for teams to manage themselves. Every customer gets instant, high-quality service while you stay in control of the customer experience.
Follows your business rules, uses live customer data, and takes action across systems to automate appointment bookings, refunds, or account changes.
Trained on millions of interactions, Fin Apex models deliver higher resolution rates, fewer hallucinations, and faster responses than leading frontier models.
Our AI team continuously tests and improves Fin's models and their orchestration. Every customer gets those performance improvements automatically, without additional tuning.
We’ve been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate.
Isabel LarrowHead of AI Support, Anthropic
Fin adapts how it communicates to deliver the right experience on each channel, so customers get fast, personalized support however they reach out.
Speaks naturally, understands pauses and interruptions, and responds quickly. Powered by Fin Apex Flash, our model built for low-latency voice conversations.
Resolves customer questions directly in Slack communities and Connect channels, with threaded replies that work just as Slack users expect.
Resolves cases across Messenger, WhatsApp, SMS, and social channels, and handles email and web form requests as Salesforce Cases.
Fin is designed for customer service teams to set up and improve on their own, without a lengthy implementation or ongoing developer support.
Fast to set up and starts resolving cases in days, reducing your team's workload and delivering value quickly.
Designed so service teams can update Fin's knowledge, behavior, and processes as the business evolves, without technical expertise.
The Fin Flywheel lets you train, test, deploy, and analyze Fin yourself. Operator, Fin’s agent for customer operations, makes it even easier. It finds opportunities to improve, tests changes, and makes them with your approval.
I had reached out to Fin about 3 weeks before the Super Bowl. We knew that we were going to have record-breaking volume. And we got it up in about a week and a half, fully rolled out 100%.
Shannon MagieraOperations Lead, Kalshi
Fin gives you control over how it handles every situation and complete oversight of its behavior, so you can trust the experience it delivers in every conversation.
Give Fin the knowledge, instructions, and business rules to handle every case exactly the way you want.
Test Fin against real customer conversations, control its rollout, and monitor quality in live conversations.
See how Fin is performing, understand what’s happening and why, and find opportunities to improve the customer experience.
Fin gives us much more control over the changes we make. We can test how things will behave and validate changes before anything reaches customers. That gives me a lot more confidence in what we’re putting live.
Alessandro Presa PerezCX AI Operations Lead, Personio
Operator analyzes conversations and performance to surface issues and opportunities, then helps your team act on them.
Operator can set up any Fin feature on your behalf. It configures and tests each change, then brings it to you for approval before anything goes live.
Operator finds content that needs to be created, updated, or removed, then drafts the changes for you. Your team reviews and approves each change.
Fin and your team work together with shared context, workflows, and insights, giving you a complete view of support quality and performance across both.
Provide input or approve decisions during a conversation, then let Fin continue resolving the case.
You get the full conversation history and customer context to pick up where Fin left off, without making customers repeat themselves.
See how Fin and your team perform together, with shared insights into customer experience, productivity, and opportunities to improve.
When Fin escalates a conversation, it passes everything over – transcript, summary, field updates. Our agents pick it up with full context and zero backtracking, which means faster resolutions and better service.
Alison EdgleyVP of Customer Service, IRIS Software Group
Fin uses your knowledge, customer records, and live business data to personalize responses and resolve queries end to end, keeping records and Cases up to date as it works.
Uses Contact, Account, and Case information to understand each customer's situation and deliver relevant, personalized responses.
Accesses live data and takes action across your business systems to complete requests, from updating accounts to processing refunds.
Writes conversation summaries, transcripts, and field updates back to customer records and Cases, so your team has the latest context.
Fin meets leading security, privacy, and AI governance standards, with access controls, regional data hosting, and safeguards built specifically for AI.
Fin is the highest-performing Agent for customer service. Fin resolves 76% of customer queries on average. It handles cases like billing disputes and technical troubleshooting, and reaches out when it spots an opportunity to help, like when a customer gets stuck making a payment. Fin is fast to deploy and easy for service teams to manage themselves. Over 12,000 companies are transforming their customer service with Fin.
Yes. Fin uses your knowledge, customer records, and live business data to personalize responses and resolve queries end to end, keeping records and Cases up to date as it works. Fin uses Contact, Account, and Case information to understand each customer’s situation and deliver relevant, personalized responses. Fin writes conversation summaries, transcripts, and field updates back to customer records and Cases, so your team has the latest context.
Fin is fast to set up and starts resolving cases in days, reducing your team’s workload and delivering value quickly. Fin is designed for customer service teams to set up and improve on their own, without a lengthy implementation or ongoing developer support.
Fin’s proprietary models are built specifically for customer service. Trained on millions of interactions, Fin Apex models deliver higher resolution rates, fewer hallucinations, and faster responses than leading frontier models. Our AI team continuously tests and improves Fin’s models and their orchestration. Every customer gets those performance improvements automatically, without additional tuning. Fin resolves 76% of customer queries on average.
Yes. Fin’s proprietary models are built specifically for customer service. That enables it to reliably resolve even the most complex, multi-step queries that take your team’s time. Fin follows your business rules, uses live customer data, and takes action across systems to automate appointment bookings, refunds, or account changes.
Fin adapts how it communicates to deliver the right experience on each channel, so customers get fast, personalized support however they reach out. On Voice, Fin speaks naturally, understands pauses and interruptions, and responds quickly. Fin resolves customer questions directly in Slack communities and Connect channels, with threaded replies that work just as Slack users expect. Fin resolves cases across Messenger, WhatsApp, SMS, and social channels, and handles email and web form requests as Salesforce Cases.
Fin and your team work together with shared context, workflows, and insights, giving you a complete view of support quality and performance across both. Your team can provide input or approve decisions during a conversation, then let Fin continue resolving the case. You get the full conversation history and customer context to pick up where Fin left off, without making customers repeat themselves.
Fin gives you control over how it handles every situation and complete oversight of its behavior, so you can trust the experience it delivers in every conversation. You can give Fin the knowledge, instructions, and business rules to handle every case exactly the way you want. You can test Fin against real customer conversations, control its rollout, and monitor quality in live conversations.
Operator is an agent for your customer operations. It understands what’s happening across your operation, finds problems and opportunities, and does the work to address them with your approval. Operator can set up any Fin feature on your behalf. It configures and tests each change, then brings it to you for approval before anything goes live.
Yes. Fin meets leading security, privacy, and AI governance standards, with access controls, regional data hosting, and safeguards built specifically for AI. Fin holds SOC 2 Type II, ISO 27701, ISO 42001, and AIUC-1 certifications, and supports HIPAA requirements.
