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Slack is your agentic OS.

New Slack innovations are bringing humans and agents into every conversation, driving work at AI-speed.

Making CRM Conversational in Slack

Agentforce Sales, IT and HR Service, and Tableau Next bring AI agents and CRM data into the flow of work, surfacing insights and driving faster action.

Empowering Every Employee with Contextual Intelligence

Native AI, enterprise search, and a new Slackbot companion leverage your company’s Slack conversations to understand context, surface precise insights, and take action as naturally as a teammate.

Powering an Open Ecosystem of AI Agents in Slack

New RTS API and MCP server capabilities enable developers and partners — like OpenAI, Anthropic, Google, Perplexity, Writer, Dropbox, Notion, Cognition Labs, Vercel, and Cursor — to build and deploy agents directly in Slack, powered by real-time conversational context.

At Dreamforce 2025, Salesforce (NYSE: CRM), the #1 AI CRM, announced Agentforce 360, the platform that enables every business to become an agentic enterprise. At the center of this transformation is Slack, the agentic OS for your enterprise. Slack brings humans and agents together in one conversational workspace to accelerate employee productivity and unlock faster business growth. Employees can search, collaborate, and act across all their company’s data, apps, and workflows, while agents gain the context of conversation to work as teammates in Slack.

These updates deliver three connected advances that further our vision.

1. Making CRM Conversational and in the Flow of Work

Core Salesforce apps, including Agentforce Sales, IT and HR Service, and Tableau Next, now surface directly in Slack. Structured CRM data meets the unstructured, conversational data already in Slack, creating a unified view of the customer and data in the flow of work. This transforms records from static data into live, conversational experiences where people and agents can act together seamlessly.

2. Equipping Every Employee with Personalized AI, Delivering Contextual Intelligence

To keep pace with today's changing landscape and deliver business growth, every employee needs personalized AI built into their daily workflow. Slack is releasing two major upgrades: an all-new Slackbot that acts as a personal AI companion — able to reason through complex, conversational tasks — and enterprise search, which uses natural language questions to retrieve company knowledge and turn it into action.

3. Powering an Open Ecosystem of Agents to Connect Your Entire Enterprise

No single app can do it all. That’s why Slack is built on an open, flexible platform. New developer capabilities — like the Real-Time Search (RTS) API and Model Context Protocol (MCP) server — let partners and developers securely connect third-party AI apps and agents to Slack’s real-time conversational data. This enables companies like OpenAI, Google, Anthropic, and many more to build custom, context-aware agents, ready to take action right inside of Slack.

Across industries — from the hottest startups to global enterprises - businesses are proving that growth starts with unlocking employee productivity. With AI-driven agents in Slack, teams are making faster decisions, innovating more freely, and scaling their impact — driving up to 3x more revenue per employee .

Reimagine Salesforce in Slack.

For decades, Salesforce has been the engine of customer success, and Slack has been where work gets done. Now, at a time when every company needs to move faster, these two worlds are coming together. Slack is becoming the conversational interface for Salesforce, turning every dashboard, report, and customer record into the center of a conversation you can have with your team and agents, right in the flow of work.

Forget everything you know about traditional CRM. Powered by the Agentforce platform, the newest Slack experiences deliver an entirely new way of working — faster, simpler, more connected and agent-based. Intelligent AI agents and CRM data from Salesforce are now embedded directly into Slack conversations, starting today with Sales, IT, HR Service, and Tableau.

  • Agentforce Sales in Slack brings people, data, and workflows together in one conversational workspace, enabling sales teams to collaborate, surface AI-driven insights, and take action directly alongside live CRM customer data.
  • Agentforce IT Service in Slack transforms IT support by making it conversational and intelligent, resolving routine issues instantly through AI agents and orchestrating complex incidents in real time.
  • Agentforce HR Service in Slack enables people to manage HR tasks — like time off requests, expenses, and onboarding — through simple conversation. Integrated with HRIS and HCM systems, it delivers personalized, policy-aware support.
  • Agentforce Tableau in Slack brings live, interactive dashboards and agentic analytics into every conversation for real-time decision-making.
  • Agentforce Channel Expert is a new native Agentforce agent in Slack that delivers instant, always-on expertise directly within any Slack channel. By using real-time search and select content, it provides quick, reliable answers to common questions, which helps to deflect cases and free up experts' time for more strategic work.

Unlock personal productivity.

The demand for unprecedented growth requires every employee to work smarter, not just faster. To meet this challenge, every person in your organization needs the ability to find answers instantly, surface critical context, and take action without friction. The solution is simple: contextual AI and agents, integrated directly into the flow of work.

Slack has already embedded AI into everyday workflows with writing assistance, huddle notes, and message summaries. Now, we’re introducing the next generation of personal AI tools designed to help every individual operate at AI speed — turning ideas into impact, instantly. New upgrades like an enhanced Slackbot and enterprise search act as intelligent companions that help employees find information, prepare for meetings, and transform ideas into action with unprecedented precision.

Enterprise search unifies knowledge across your company, making it easy to find files, messages, and data across every integrated system. Employees no longer waste time searching through silos. With upcoming connectors for Gmail, Outlook, Dropbox, and Notion — and a custom API for internal systems — teams can securely access the full depth of company knowledge from a single search bar in Slack.

Slackbot has been completely rebuilt as a personalized AI companion that truly understands you and how you work. It draws on your Slack conversations, files, and context to deliver the right information at the right time — helping you get ready for what’s next and move projects forward effortlessly. Over time, Slackbot learns your preferences and workflows, offering tailored insights and proactive support that feel uniquely yours. From summarizing threads and analyzing documents to drafting updates and organizing projects, Slackbot keeps work flowing naturally.

Unify your entire enterprise tech stack in Slack.

Thousands of companies are racing to build agents, but most run into the same obstacle: how to make them actually useful in the day-to-day flow of work. Agents run on data, but what makes them powerful is context, and the richest context comes from conversations. Conversational data is the gold of the agentic era, yet it’s been locked away in unstructured messages and chats, largely out of reach for employees, let alone applications.

With the next evolution of the Slack platform , we are giving partners and developers the tools to securely connect AI with the rich corpus of customer-owned and -controlled conversational data in Slack. With a new real-time search (RTS) API, a Model Context Protocol (MCP) server, and enhanced developer tools like prebuilt Block Kit Tables, Slack provides secure, flexible, agent-ready access to conversational data. This context enables agents to move beyond generic responses to deliver context-aware, user-specific conversations, making AI more relevant, more accurate, and far more powerful in unlocking productivity.

Some of the world’s most innovative companies, like OpenAI, Anthropic, Google, Perplexity, Writer, Dropbox, Notion, Cognition Labs, Vercel, Cursor, and others, are already building on these capabilities to deliver compelling AI applications and agents, all living natively in Slack. By securely tapping into conversational data from Slack, these companies — and thousands more — are bringing intelligence directly into the flow of work to accelerate growth. This isn’t just about integrations; it’s a new way to build and a new way to work. Read more here.

Slack is where the world’s most innovative companies work. The biggest global brands, the hottest startups, and the most mission — critical organizations have made Slack their work operating system. They’re proving that when you bring people and agents together in one workspace, you don’t just move faster — you unlock entirely new ways of working. This is your moment to become an agentic enterprise, focused on speed, intelligence, and growth, with humans and agents working side-by-side in Slack, your agentic OS.

So, how do we make these AI agents so powerful and trustworthy? The engine behind it all is a developer platform purpose-built for agentic AI. Two new tools — the Real-Time Search API and Model Context Protocol — work together to give partners secure, real-time access to conversational and file-based data in Slack.

The Real-Time Search API streams live insights from messages, channels, and files, ensuring AI agents have the latest context to act with precision. At the same time, the Model Context Protocol provides a unified, standardized interface, streamlining how developers connect their AI systems to data and tools in Slack. This not only eliminates complexity but ensures that the agents built by our partners are powerful, trusted, and always grounded in your organization’s real-time context.

This is your moment to lean into AI and become an agentic enterprise — one built for speed, intelligence, and growth. It's time to build a future where every process, app, and workflow operates as one intelligent workspace, ensuring your organization can seize this moment.

Start your journey to becoming an agentic enterprise today.

Available Today:

  • Slack Pro, Business+ and Enterprise+
  • Agentforce Tableau in Slack
  • Agentforce Channel Expert
  • Enterprise Search and Dropbox Connector
  • Real-Time Search API and Model Context Protocol

In Pilot or Beta Today:

  • New Slackbot - Pilot September ‘25, Available January ‘26

To Be Released Soon:

  • Agentforce Sales in Slack - November ‘25
  • Agentforce IT Service in Slack - October ‘25
  • Agentforce HR Service in Slack - November ‘25
  • Gmail, Outlook and Notion Enterprise Search Connectors - January ‘26
Slack Logo

Every company is asking where their agents will live, how they’ll get context, and how to make them useful. Slack is the answer.

Denise Dresser
CEO, Slack

We’re pleased to bring ChatGPT even closer to where work happens in Slack — so teams can tap into frontier AI as naturally as talking to a teammate.

Hemal Shah
Product Lead, OpenAI

In the process, we realized Slack is the perfect AI agents platform. Slack gives us the perfect foundation, and our agents don't feel like tools — they feel like team members.

Guillermo Rauch
CEO, Vercel

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