BE A CUSTOMER TRAILBLAZER FOR SERVICE

 

Smarter service starts with a conversation.

 
 

Empower everyone to deliver personalized service across any channel.

Today’s connected customers expect service to be as instant and easy as their personal conversations. Make sure that your employees are empowered to deliver mobile, conversational service with our connected platform. When you do, your customers stay happy and engaged.

 
 

Give your customers the best experience, every time.

Trailblazing customer service means creating personalized, conversational experiences, no matter where or how customers interact with your company.

 

Help your agents and managers deliver the right answers, faster.

Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.

 

Let service insights inform your entire business. And vice versa.

Easily share data and get complete customer insights across sales, service, marketing, and product. Even from technicians in the field.

 

Keep pace with your customers with a complete service platform.

Build service — the way your customers want it — into every part of your business, with our extensible, flexible cloud platform.

Chart your course to a 45% boost in customer satisfaction by following these 8 simple steps.

 

Help your agents engage customers on any channel.

High-performing teams are:

 

4X

more likely to have outstanding or very good capabilities in mobile customer service*

 

3.5X

more likely to say their service agents are completely empowered to make customers happy*

 

3.6X

more likely to use predictive analytics in their service organization*

See more in our “State of Service” report.

* Salesforce Research “State Of Service” report.

 

See what analysts are saying about the world’s #1 customer service platform.

 

report

Report

report

 

See how Salesforce helps service deliver conversations that stand out.

Learn how these top companies are making every customer conversation stand out with a platform that delivers lightning-fast experiences, intelligence, 1-to-1 journeys, and mobility, so everyone can be more productive, anywhere.

 

Engage customers everywhere.

"With Salesforce, we’re right there with our customers every step of the way.”

JENNIFER HALL, INTUIT

Deliver smarter service.

“With Salesforce, in many cases, we know what is going on with our customers’ systems before they do.”

AMIHAI ZELTZER, STANLEY HEALTHCARE

Connect service and go faster.

“With Salesforce, we have a 360-degree view of the entire customer relationship.”

CAROLE EDWARDS, VAX

 

Meet the Customer Success Platform that delivers personalized service across any channel.