Frequently Asked Questions (FAQ)

These are the questions we hear a lot and you'll find the answers below. But if you have others, please don't hesitate to contact us - we're here to help.

Energy & Utilities Cloud connects service and engagement with a flexible and scalable platform, helping a utility reimagine customer experiences with personalization and digitalization. Built on the world's #1 CRM and powered by an industry-specific data model and process library, Energy & Utilities Cloud delivers a fully configurable solution that extends to utility back office systems for faster time to value. Energy & Utilities Cloud delivers value for a utility by reducing the cost to service and increasing ROI, while transforming a utility into a trusted and valuable partner. 

Energy & Utilities Cloud is for any energy provider looking to reimagine the customer experience and seamlessly connect service and engagement.

Whether you are a regulated utility or a retail energy supplier, Energy & Utilities Cloud can help you deliver personalized digital-first engagement throughout the customer lifecycle.


Energy & Utilities Cloud is not a CIS or billing replacement.  Seamlessly integrate core utility enterprise systems with Energy & Utilities Cloud using out-of-the-box solutions powered by a utility-specific data model and a library of prebuilt processes to accelerate digital transformation.
Energy & Utilities Cloud is powered by the world’s #1 CRM and developed specifically for the industry.  Drive faster time to value with purpose-built apps, data models and out-of-the-box integrations. Leverage our knowledgeable team composed of industry leaders for seamless implementation and guidance throughout your organization’s digital transformation.
Energy & Utilities Cloud works seamlessly with other Salesforce products such as Marketing Cloud, Field Service, Experience Cloud, and more. Innovate faster with the full power of the Customer 360 by starting with Energy & Utilities Cloud.

Ready to learn more about Energy solutions?