Welcome to customer service CRM packages and tools — from Desk.com (the all-in-one help desk) to Service Cloud — that drive customer satisfaction, build lifetime value, and help your business stand out. Big time.

 
 

Bring customer inquiries from email, social, phone, and chat into one easy-to-use console. Route inquiries to the right agents, right away. Set up is easy, no customization required.

Use daily learnings to make better business decisions with reporting capabilities that turn cases into actionable insights. See how Desk.com from Salesforce improves customer service and agent productivity. 

 

Help customers quickly find their own answers with branded self-service sites and user communities. Reduce support costs and give customers an easy way to find solutions and help each other, 24/7.

Give agents an easy-to-use knowledge base to drive customer satisfaction with consistent, correct answers. Update articles faster and make it easier for customers to find answers.

 
 
 

Salesforce has helped us build the trust to gain customer confidence and grow.”

JACOB JOHNSON, CEO, PREM GROUP

As your business grows, so do your service needs. Connect it all. And when you need more customization and functionality, upgrade to the solutions you need, like robust call center capabilities.

 
 
 
 

Great customer service is the most important part of a small business.”

JULIE COLLINS, DIGITAL MARKETING LEAD, THE FRUITGUYS
 
 

+48%

case resolution

 

+45%

customer retention

 

+47%

agent productivity

 

+45%

customer satisfaction

Discover how Salesforce is committed to your success. Learn how we can help you find, win, and keep customers to grow.
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