Build customer loyalty and grow your business with the world’s #1 CRM
Help your support team work faster, from anywhere with Service Cloud — starting at $75 a month.
Manage customer relationships better with our powerful features.
Help your support teams work faster.
Resolve cases faster using productivity tools that automate redundant admin tasks, so your team can get back to what they do best — providing the best customer support experience.
Support customers on any channel, at any time.
Be there for your customers in their moment of need and deliver personalized support across digital channels, including text and social. Easily scale and answer frequently asked questions with chatbots.
Help customers help themselves.
Free your agents from handling common questions or requests. Use our drag-and-drop design to easily build a branded help center to provide an easy customer self-service experience.
Deliver trusted and efficient support on the field.
Give your field service employees the tools they need to complete jobs quickly and accurately the first time, even remotely. Schedule seamlessly, reduce costs, and improve efficiency.
Ready to see for yourself?
Give Service Cloud a whirl with a 30-day free trial — no strings attached.
Why CRM for service?
“Putting the right tools in our agents’ hands differentiates us from our competitors.”
Our unified platform helps you increase customer satisfaction today — and it grows with your business.
Meet innovation that comes to you with trust and security.
Customer needs and expectations are always changing. Get the latest technology, with free upgrades, three times a year. And it always comes with enterprise-level security.
Extend the power of your sales tools with grab-and-go apps from AppExchange.
Access AppExchange for thousands of apps to help your team do more with less. Plus, you can use powerful integrations from Mailchimp, Dropbox, Getfeedback, and more.
Need help? A community of experts is with you at every step.
Connect with a global network of passionate, knowledgeable users who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community.
Get the basics to deliver faster support and sales — starting at $25 a month.
Meet Salesforce Essentials, the all-in-one sales and support tool built for small businesses just starting out on CRM.
Put the power of the world’s #1 CRM to work.
Our Professional edition provides complete service CRM for teams of any size. Pricing starts at $75 per user per month, billed annually.* We know you’ll like it, which is why you can start with a free trial.
* Requires an annual contract. Monthly pricing available on Essentials edition.
Frequently Asked Questions
What is customer service CRM?
A customer service CRM (Customer Relationship Management) allows at-a-glance access to all relevant customer information within a single platform, allowing better and faster customer service, optimized for time and costs.
Why would a business need a customer service CRM?
Organisations of any size with a customer service function – from local and national government, through to manufacturers, retailers, banks and telecoms providers – can benefit from using a dedicated customer service CRM to track issues and provide better customer service outcomes.
How does a small business benefit from customer service CRM?
A scalable and flexible customer service CRM solution helps businesses of all sizes keep customers loyal and happy thanks to smarter service delivery across any channel.