Unite your teams, from anywhere.

Unite your teams, from anywhere.

 
Marketing
 

Marketing

Stay one step ahead of your customer’s needs.

 
Paola is scrolling through her social feeds when she’s served an engaging ad for a parachute. And look at that — a discount for new customers when they sign up for email updates.

Customer 360’s robust Journey Builder ensures Paola sees the right messages on her preferred channel. AI-powered insights identify the exact time to send her an offer to seal the deal.
 
 
Sales
 

Sales

Sweat the smallest details, on a massive scale.

 
Time is short, but Paola likes to explore her options before making a final choice. Luckily for her, the sales team has her covered, with two parachute configurations based on what she’s already liked and shared on social.
 
Analytics tools turn frequent flier data into insights that help sales make hundreds of customer interactions feel like 1-to-1 relationships. They can update records in real time with Slack, their Digital HQ, so new relationships become closed deals faster.

Commerce

 

Commerce

Help your customers fly through checkout.

 
Paola’s custom checkout experience outlines what’s included in her new rig and gives her a chance to grab some accessories she saw earlier.

Prebuilt templates and drag-and-drop functionality make it easy to transform CRM data about Paola into a digital storefront that’s fine-tuned to her flights of fancy.

Service

 

Service

Guide, learn, and explore, in tandem.

 
How does this thing work? Self-service bots allow Paola to explore her new parachute at her own pace. But time’s of the essence (and it’s hard to talk in the air), so she texts the service team for help.
 
The service team can offer Paola personalized support to get her the right tips over text just in time. They can also follow up with self-service and FAQ links to ensure smooth sailing for the rest of her trip.
 
 

IT

 

IT

Stick the landing with a personalized digital experience.

 
As Paola reaches solid ground, she’s plotting her next purchase. A matching helmet, maybe? Houston, we have a brand loyalist! Good thing she’s about to get an invite to share her experiences with other highfliers across the world.
IT keeps brand love in the air with a custom loyalty app for fans like Paola. It's built using one of many no- or low-code options on the Salesforce Platform, pulling in the company's CRM data so its fans get the content they crave most.
 

Land on the right solution.

Unite your teams and get your customers to solid ground. Visit the Customer 360 Solution Finder to build a solution for your business needs, no matter your industry or size.
 
 

Discover how trailblazing companies find success from anywhere with Customer 360.

 

How PayPal Unifies Teams and Systems for Better Customer Experiences

Learn how having a 360-degree view of data helps PayPal improve employee and customer experiences.

How ENGIE Is Using Data to Help Its Customers Reduce Their Carbon Footprint

Learn how unlocking a shared view of customers helps deliver tailored customer experiences.

How IBM’s Collaborative Communities Build a More Vibrant Work Culture

Learn how IBM collaborates to build deeper employee, partner, and customer connections.
 
 

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help. Or, check out our packaging guide to learn more.