And say goodbye to “hold, please” with Salesforce LiveMessage. Engage with customers using the same messaging apps they use with family and friends, like SMS text and Facebook Messenger, so they can connect with agents instantly anywhere, every time.
Quickly and easily embed features like live chat, in-app messaging, video chat, knowledge articles, and case management right into your native mobile apps with Snap-ins. Now you can provide your app users with branded, one-of-a-kind service experiences anywhere and every time they need service.
Connecting Service Cloud to your website has never been easier. Add web chat, help centers, or self-service. And regardless of how a customer engages with your site, intelligent service empowers your agents to know what they’ll ask, even before they do.