Today’s connected customers live in an instant, mobile, web-driven world where personalization rules. And they expect uninterrupted, one-to-one service on their channel of choice, anywhere, every time.  Learn how Service Cloud makes it easy to add channels and connect them seamlessly, so you can deliver a consistent, amazing experience that turns every customer into your brand ambassador.  
 
 
 
And say goodbye to “hold, please” with Salesforce LiveMessage. Engage with customers using the same messaging apps they use with family and friends, like SMS text and Facebook Messenger, so they can connect with agents instantly anywhere, every time.
Quickly and easily embed features like live chat, in-app messaging, video chat, knowledge articles, and case management right into your native mobile apps with Snap-ins. Now you can provide your app users with branded, one-of-a-kind service experiences anywhere and every time they need service.  
Connecting Service Cloud to your website has never been easier. Add web chat, help centers, or self-service. And regardless of how a customer engages with your site, intelligent service empowers your agents to know what they’ll ask, even before they do.
 
 
Learn how to engage customers on more channels, and deliver amazing customer experiences, by visiting Trailhead, the fun, easy way to learn Salesforce.
 
See how to unlock the power of Salesforce LiveMessage for your company and your customers.
Find out how Snap-ins, Customer Community, and Field Service Lightning can connect every part of your service organization.
Learn how Service Cloud can help you meet rising customer expectations on every channel.