See what’s new with Community Cloud. The Spring ’18 Release is here. Check out all our latest features.
Integrate your community into a marketing journey, enhance audience targeting, and more with the CRM platform you know and trust.
Marketing Cloud 1-to-1 Journeys
Make your community a destination on a marketing journey.
With the Marketing Cloud Journey Builder integration, community managers and marketing managers can place community members on rich journeys, boosting engagement and driving activity in the community.
Deliver personalized and connected experiences with enhanced Audience Targeting.
With Audience Targeting, deliver a personalized experience to each customer by targeting them with the components they care about. It’s as simple as selecting a component in builder and assigning it an audience.
Distributed Marketing for Partner Communities
Empower your partners to provide connected marketing experiences.
Thanks to an integration between Community Cloud and Marketing Cloud's Journey Builder you can now empower every partner to be a digital marketer. Corporate Marketing and Channel Marketers can lead marketing initiatives by developing campaigns, ensuring brand compliance, and understanding journey engagement with deep analytics. Partners can then leverage these resources by easily choosing campaigns from a Campaign Marketplace, where campaigns are displayed in an easy to consume, tile view.
Case Deflection Tracking
Measure the success of your self-service community with Case Deflection Tracking.
When customers create a case in the Contact Support Form, they will see potential solutions, such as articles or previous community discussions, in the new Case Deflection component. When they click the content, they can decide to abandon their form. Any instance of a deflected case is tracked and can be displayed in the new Case Deflection Dashboard