Integrate your community into a marketing journey, enhance audience targeting, and more with the CRM platform you know and trust.
With the Marketing Cloud Journey Builder integration, community managers and marketing managers can place community members on rich journeys, boosting engagement and driving activity in the community.
With Audience Targeting, deliver a personalized experience to each customer by targeting them with the components they care about. It’s as simple as selecting a component in builder and assigning it an audience.
Thanks to an integration between Community Cloud and Marketing Cloud's Journey Builder you can now empower every partner to be a digital marketer. Corporate Marketing and Channel Marketers can lead marketing initiatives by developing campaigns, ensuring brand compliance, and understanding journey engagement with deep analytics. Partners can then leverage these resources by easily choosing campaigns from a Campaign Marketplace, where campaigns are displayed in an easy to consume, tile view.
When customers create a case in the Contact Support Form, they will see potential solutions, such as articles or previous community discussions, in the new Case Deflection component. When they click the content, they can decide to abandon their form. Any instance of a deflected case is tracked and can be displayed in the new Case Deflection Dashboard