New features

See what’s new from Salesforce Success Cloud. The Spring ’18 Release is here. Check out all our latest features.

Join the Success Cloud Fireside Chat to learn all about these new features and more.
 
 

Redesigned Help and Training

Rediscover the Help Portal — redesigned with you in mind.

The Help Portal is the #1 way customers get answers, support, and training — and we're making the user experience better than ever. With a completely new home page look and feel, plus recommendations and requests moved to the top, customers will get the help they need in no time.
 

Streamlined Case Logging

Logging a case? It's now easier than ever to get the answers you need.

When customers can't find an answer, or they just need that personal touch, they must log a support case. And, as important as that is, it's no fun for anyone. We've made it easier by reducing the number of requirements and click-throughs, and clarifying exactly what details are needed.
 

Over 70 New & Refreshed Accelerators

Achieve more, faster, with one-on-one specialist guidance for 200 key projects.

With 45 new (and over 30 refreshed) Accelerators, we’re here to help you with prescriptive advice on improving the health of your implementation; adopting Lightning; getting up and running on Pardot; setting up the Salesforce mobile app; and taking full advantage of new features and products from sales, services, and marketing. When combined with our extensive existing Accelerator catalog, there is something for every role and every cloud to help you maximize the value of Salesforce.
 

Getting Started with Premier

New Sales Cloud Journey and Trailhead Modules

Need a step-by-step guide to using Premier's features (configuration services, Accelerators, developer support, and more)? We have two great new tools to help you do that: a Journey, plus Trailhead modules for Premier and Accelerators.