The Help Portal is the #1 way customers get answers, support, and training — and we're making the user experience better than ever. With a completely new home page look and feel, plus recommendations and requests moved to the top, customers will get the help they need in no time.
When customers can't find an answer, or they just need that personal touch, they must log a support case. And, as important as that is, it's no fun for anyone. We've made it easier by reducing the number of requirements and click-throughs, and clarifying exactly what details are needed.
With 45 new (and over 30 refreshed) Accelerators, we’re here to help you with prescriptive advice on improving the health of your implementation; adopting Lightning; getting up and running on Pardot; setting up the Salesforce mobile app; and taking full advantage of new features and products from sales, services, and marketing. When combined with our extensive existing Accelerator catalog, there is something for every role and every cloud to help you maximize the value of Salesforce.
Need a step-by-step guide to using Premier's features (configuration services, Accelerators, developer support, and more)? We have two great new tools to help you do that: a Journey, plus Trailhead modules for Premier and Accelerators.