New features

See what’s new on Community Cloud.

 

 

Discover the brand-new features in the Summer ’17 Release.

Easily integrate content, see key community metrics, stay up to date with relevant data and notifications, and more. 
 
 

Lightning CMS Connect

Easily integrate content with Lightning CMS Connect.

Enable content from Adobe Experience Manager CMS to easily be served in your community, allowing you to use content from your existing CMS and retain consistent content identity in your community and other online web properties. With integration available out of the box, launch a content-rich community faster than ever before.
 

Service Console Lightning Community 360

Solve cases efficiently by seeing what customers are viewing in the community.

Enable agents to see what articles, cases, and records a contact last viewed in the community. Agents solve cases more efficiently with suggestions based on community activity, and customers are happier with personalized service. Community 360 is embedded in the Service Console, integrating community activity into a single view for agents.
 

Service Community Scorecard

See the key community metrics that measure self-service activity.

Understand the most important metrics that measure self-service activity in the community in a single dashboard. Community managers can easily access key stats on member activity and top content. Understand how the community enables self-service through search effectiveness, case and question trends, and case-creation rates and resolution times.
 

Lightning Global Notifications

Never miss updates with real-time notifications across communities.

Get informed immediately when you are @mentioned in Salesforce with real-time global notifications. And that means anywhere, including any community and any device, whether it’s a desktop, mobile web, or the Salesforce1 Mobile App. With just one click, you’re taken to where you were @mentioned, so browsing back and forth between the internal org and between communities is seamless.
 

Find the most relevant feed search results, lightning fast.

Get the top-ranked answers to searches based on relevance and engagement signals such as most recent, likes, views, and answers with Einstein Feed Search. Better yet, the search algorithm uses the Einstein Learn to Rank technique to get better over time so users always get the best results. Users can also switch back to filters by most recent posts or activity.
 

Ready for this release?

Explore highlights from the Summer ’17 Release and learn how to craft your own release strategy over at Trailhead. 
 
 

Resources

Learn more about the Summer ’17 release
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