Enable content from Adobe Experience Manager CMS to easily be served in your community, allowing you to use content from your existing CMS and retain consistent content identity in your community and other online web properties. With integration available out of the box, launch a content-rich community faster than ever before.
Enable agents to see what articles, cases, and records a contact last viewed in the community. Agents solve cases more efficiently with suggestions based on community activity, and customers are happier with personalized service. Community 360 is embedded in the Service Console, integrating community activity into a single view for agents.
Understand the most important metrics that measure self-service activity in the community in a single dashboard. Community managers can easily access key stats on member activity and top content. Understand how the community enables self-service through search effectiveness, case and question trends, and case-creation rates and resolution times.
Get informed immediately when you are @mentioned in Salesforce with real-time global notifications. And that means anywhere, including any community and any device, whether it’s a desktop, mobile web, or the Salesforce1 Mobile App. With just one click, you’re taken to where you were @mentioned, so browsing back and forth between the internal org and between communities is seamless.