Connect with customers and prospects faster than ever with Lightning Dialer. New features include local presence for everyone, multiple prerecorded voicemails for voicemail drops, and automatic logging for unsuccessful calls. Plus, the new and improved call monitoring experience means managers can easily coach reps to do their best work.
 
Measure sales and marketing impact at the account level, and drive key accounts to close. With this dashboard, your marketing and sales teams can work together. Marketing can see overall pipeline and has insight into account-based sales activities. Sales can see the number of contacts engaged per account and which campaigns worked best to drive those connected personalized conversations.
 
Build better customer relationships using relationship intelligence tools in the Salesforce Inbox mobile app. Einstein Email Insights identifies emails that need attention based on key factors. Recommended Connections identifies who in your company has already connected with your contacts so you can build closer relationships.
 
Getting started with Salesforce has never been faster or easier. The in-app setup home is dedicated to helping you customize Sales Cloud Essentials to fit your business. And if you’re already set up, there are lots of tips to help you get more out of Essentials.