New features

Get the most value out of Salesforce with new features for Success Cloud, here in the Summer ’18 Release.

 
 

Admin

Simplified Case Submission

Get the help you need faster when you log a case. The new streamlined submission process on the Help Portal means fewer fields to fill out, fewer clicks to get where you need, and better answers to guide your way. 
 

Business User

New 24/7 Proactive Monitoring

Get 24/7 monitoring of critical business processes on Salesforce, and get near real-time alerts so you can respond to issues quickly if your Salesforce org slows down. Alongside 24/7 monitoring, Salesforce provides smart alerts and expert issue resolution guidance, all tailored to your use of Salesforce. 
 

Business User

Lightning Boost

Deliver the best that Lightning Experience has to offer with guidance from Salesforce experts. Lightning Boost advisory engagement helps customers prioritize business and technical strategies to get the most value out of Lightning. During an engagement, customers receive guidance on using Lightning to maximize ROI, and on building a transition plan to accelerate end user adoption of the Lightning Platform. 
 

Admin

Implementation Architect

Deploy new sales, service, or marketing solutions with single-cloud, app-focused Salesforce architecture experts. 
 

Admin

New Accelerators: Business Value and Lightning Adoption

Maximize the business value of Salesforce with one-on-one working sessions with Salesforce Specialists. Learn to implement Salesforce, drive adoption, and transition to Lightning. 
 

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