Improve customer satisfaction with new features and enhancements from Service Cloud.

 
 

BUSINESS USER

Field Service Lightning: Dispatch Console Enhancements

Schedule and dispatch jobs right on the map and view long-cycle jobs by month directly on the Gantt.
 

BUSINESS USER, ADMIN

Macro Enhancements

Boost employee productivity by automating routine tasks based on a set of conditions and criteria. Add expressions into the builder, specify steps and timing, and streamline macros.
 

BUSINESS USER

Digital Engagement: Agent-Initiated Messaging

Empower your agents to connect with your customers over SMS. Now you can resolve customer problems faster than ever. Replies are automatically routed back to the same agent every time.
 

BUSINESS USER

Einstein Bots Enhancements

Determine the right escalation queue for each dialog, and easily view conversation flow with the dialog Map View. And when customers need to change topics, seamlessly transfer from one Einstein Bot to another within your org.
 

Want to learn more about the Summer ’19 Release?

Visit Summer ’19 resources for the latest in training, documentation, and more.