Improve customer satisfaction with new features and enhancements from Service Cloud.
Field Service Lightning: Dispatch Console Enhancements
Schedule and dispatch jobs right on the map and view long-cycle jobs by month directly on the Gantt.
BUSINESS USER, ADMIN
Boost employee productivity by automating routine tasks based on a set of conditions and criteria. Add expressions into the builder, specify steps and timing, and streamline macros.
Digital Engagement: Agent-Initiated Messaging
Empower your agents to connect with your customers over SMS. Now you can resolve customer problems faster than ever. Replies are automatically routed back to the same agent every time.