With Threaded Discussions, customers can now reply directly to a message or comment, making it easier to follow and manage conversations occurring in the community.
 
In Spring ’18, we launched Lightning Flow, allowing our customers to connect process automation to every portal and forum. When users authenticate, they are able to take action such as file a case or register for the community. With the latest enhancements, you can also add flows to unauthenticated sites. This means visitors can file unauthenticated cases, declare GDPR settings, and troubleshoot, all without needing to log-in.
 
Drive engagement to your member’s community profile page with recognition badges. These interactions help community members maintain a strong connection with the people in their network and build their own brand.
 
Provide your partners with co-branded marketing assets that are personalized and pre-populated based on their CRM user profile. Partners can edit profile fields, like switching out logos or addresses, and all marketing materials will be updated. Once they have ensured their fields are accurate, they can select from robust campaigns that are branded with critical partner information.
 
Target customers more effectively by providing them personalized experiences populated with the components they care about. With the latest enhancements to Audience Targeting, you can build more specific lists with the “and/or” function. You can even define criteria with contains, does not contain, is not equal to, and more.
 
Extend the power of Service Cloud Knowledge and give customers the tools they need to help themselves with an out-of-the-box help center template. Give customers 24/7 access to support articles and FAQs to find the answers they need, instantly. Easily customize your help center in the Lightning Community Builder.