Resolve cases faster by automatically routing them. Based on machine learning from past cases, Einstein instantly routes the right case to the right agent.
 
Speed up field service assignments with Work Rule Enhancements: Extended Match. Expand your matches to include territory, skill level, and more--all to one resource.
 
Deliver the right answers to customers over any channel. Empower support agents to quickly preview and share knowledge articles with one click.
 
Customize the order that work gets routed at the field level, giving you the flexibility to create routing rules personalized to your business.
 
Leverage the power of Einstein Bots to surface articles based on common customer questions. Display a set of fields from the best article or a menu of the top three articles.
 
Register multiple accounts to map data to the Salesforce Information Model. Create a 360 ID and reconciled customer profile, all on one secure, trusted hub.
 
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