Build customer loyalty with every interaction with the world's #1 service platform.
Einstein Case Routing
Resolve cases faster by automatically routing them. Based on machine learning from past cases, Einstein instantly routes the right case to the right agent.
Field Service Lightning: Work Rule Enhancements
Speed up field service assignments with Work Rule Enhancements: Extended Match. Expand your matches to include territory, skill level, and more--all to one resource.
Lightning Knowledge Enhancements
Deliver the right answers to customers over any channel. Empower support agents to quickly preview and share knowledge articles with one click.