At Palace Sports & Entertainment, home of the Detroit Pistons and several outdoor venues, we know the importance of strong, consistent relationships with season ticket holders and other customers. So we chose Salesforce to manage our entire ticket sales process, customer service, and renewals.
By customizing Salesforce and connecting it to additional apps, we give reps everything they need to do their jobs without leaving Salesforce. Reps love the productivity boost from the seamless, end-to-end experience.
Encouraging fun competition by getting creative with how we use metrics has really had a positive impact on our sales team.
Measuring the right things powers our businesses, but you also have to think about what powers our reps. By finding out what that is — and using it — you’ll find yourself with happier reps, higher Salesforce adoption, and more closed deals. Our business is entertainment, so making everything fun and engaging is part of our DNA, but no matter what your business is, you can make using Salesforce and closing deals something that your reps want to do.