Essentials from Salesforce

Provide personalized service that keeps every customer happy.

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Get the essentials to deliver great customer support, fast — for just $25 a month.


Get set up in minutes. Respond to customers today.

Simple guided setup and live help will get you up and running fast so you can provide personalized support to your customers today.

Provide personalized support, with a 360-degree view of every customer.

Give your team a complete, unified view of every customer interaction, and make it easy for them to offer the kind of support that keeps customers coming back.

Help customers across multiple channels.

Route inquiries from email, chat, Facebook and Facebook Messenger, Twitter, Instagram, YouTube, phone and more — all through one easy-to-use console.

Quickly set up a self-service help center.

Give your customers the option of a self-service help center and free up your agents from handling common questions or requests.

Customer Story

Essentials has helped us go from starting our business to growing our business.”

Meggie Palmer | CEO, Peptalkher

Trusted Platform

Discover how a unified platform helps every employee in your business drive customer satisfaction.


Meet innovation that comes to you with trust and security.

Customer needs and expectations are always changing. Get the latest technology, with free upgrades, three times a year. And it always comes with enterprise-level security. So you're always ahead of the curve. 

Connect service to every department.

Help your whole team — even sales and marketing — provide the kind of outstanding support that turns tough customers into loyalists that recommend you.

Need help? A community of experts is with you at every step.

Connect with a global network of passionate, knowledgeable users, who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community.

Extend the power of your service tools with grab-and-go apps from AppExchange.

Access AppExchange for thousands of plug-and-play apps to help your service agents do more with less.

Get on the path to faster service. Start a free trial.