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Simple guided setup and live help will get you up and running fast so you can provide personalized support to your customers today.
Give your team a complete, unified view of every customer interaction, and make it easy for them to offer the kind of support that keeps customers coming back.
Route inquiries from email, chat, Facebook and Facebook Messenger, Twitter, Instagram, YouTube, phone and more — all through one easy-to-use console.
Give your customers the option of a self-service help center and free up your agents from handling common questions or requests.

Essentials has helped us go from starting our business to growing our business.”

Meggie Palmer | CEO, Peptalkher
Customer needs and expectations are always changing. Get the latest technology, with free upgrades, three times a year. And it always comes with enterprise-level security. So you're always ahead of the curve. 
Help your whole team — even sales and marketing — provide the kind of outstanding support that turns tough customers into loyalists that recommend you.
Connect with a global network of passionate, knowledgeable users, who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community.
Access AppExchange for thousands of plug-and-play apps to help your service agents do more with less.