Customer Communities

Best for service and marketing use cases.

Customer Community includes:
  • Social collaboration for customers and employees
  • Mobile access
  • Custom branding
  • Q & A for self-service
  • Access to support cases, accounts and contacts
  • Knowledge base articles
  • Idea submission and endorsement
  • 10 custom objects
  • Salesforce Identity
Powerful capabilities for customer service and engagement

Partner Communities

Best for partner and channel management.

Includes Customer Community features plus:
  • Role-based sharing for controlled data access
  • Lead and opportunity management
  • Delegated administration capabilities
  • Run and Export Reports
  • Dashboard viewing
  • Salesforce Identity
Empower partners with deal collaboration and productivity tools